osbet Privacy Policy

When you register with osbet, play games, or contact us, we may collect the following types of information:

a) Information You Provide Directly

• Name, email address, date of birth, and gender
• Username and password (stored in encrypted form)
• Mobile number and contact address
• National ID or passport details for identity verification
• Financial transaction details (bKash, Nagad, Rocket, bank account)

b) Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Platform activity logs (login time, game history)
• Information collected through cookies and similar tracking technologies
• Location information (country/region level only)

The information collected is used for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Identity Verification (KYC): To confirm age and identity for fraud prevention and legal compliance.
• Financial Transactions: To process deposits, withdrawals, and payments.
• Customer Support: To resolve your complaints, questions, and assistance requests.
• Security: To prevent unauthorized access, fraud, and money laundering.
• Responsible Gaming: To review playing patterns and help identify and prevent risky behavior.
• Platform Improvement: To analyze usage patterns and enhance the user experience.
• Communications: To send important updates, security alerts, and necessary notifications.

osbet does not sell, rent, or commercially distribute your personal information. However, information may be shared in the following limited circumstances:

• Service Providers: With trusted partners engaged for payment processing, identity verification, and technical support, who are bound to follow the same privacy standards.
• Legal Obligations: With law enforcement agencies in response to court orders, government directives, or legal investigations.
• Fraud Prevention: With relevant authorities to prevent financial crime and money laundering.
• Business Transfers: In the event of a company merger or acquisition, though data protection conditions will still apply.

osbet uses cookies and similar technologies to improve your platform experience. The cookies we use are:

a) Essential Cookies

Essential for the basic functionality of the platform — such as maintaining login sessions and ensuring security. These cannot be disabled.

b) Functional Cookies

Help remember your preferences and language settings.

c) Analytics Cookies

Collect anonymous data to understand platform usage, which helps us improve our services.

We retain your information only for as long as necessary or legally required:

• Account Information: For as long as the account is active, and for a minimum of 5 years after closure (due to legal obligations).
• Transaction Information: At least 5 to 7 years, in line with financial regulatory requirements.
• Customer Support Records: Up to 3 years from the date of issue resolution.
• Marketing Consent Records: Until consent is withdrawn, then for a further 1 year for audit purposes.
• System Logs: Typically up to 90 days, or longer if required for security investigations.

Once the defined retention period ends, your information is securely deleted or anonymised.

osbet has put in place industry-standard technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers between you and our servers are protected by high-grade encryption technology.
• Password Hashing: Your password is never stored in plain text — it is kept only in a one-way hash format.
• Two-Factor Authentication: An additional security layer to prevent unauthorized access to your account.
• Secure Server Infrastructure: Servers and databases are protected through firewalls, regular security audits, and penetration testing.
• Access Controls: Among our staff, only authorized individuals have access to the information they need.
• Regular Audits: The effectiveness of security measures is reviewed on a regular basis.

osbet supports the following rights in relation to your personal information:

a) Right of Access

You can ask at any time what information we hold about you. We will let you know within a reasonable time after your request.

b) Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Some information can be updated directly in your account settings; for others, please contact our support team.

c) Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

d) Right to Object to Processing

You can object to the use of your information for marketing communications. Contact us via live chat to stop receiving such communications.

e) Right to Data Portability

You have the right to request your information in a common, machine-readable format (such as CSV).

osbet strictly prohibits use of the platform by anyone under 21 years of age. We do not intentionally collect any personal information from minors. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

If you believe an underage person is using our platform, please notify our support team immediately.

For persons aged 21 and over only (21+).

The osbet platform uses third-party services such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers may have their own privacy policies, and their policies will apply to your interactions on their platforms.

For payment processing, we work with approved partners such as bKash, Nagad, and Rocket. Only the transaction information necessary for these services is shared with them.

We may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A notification sent to your registered email address
• A notice displayed on screen when you log in to the platform
• An update to the "Last Updated" date on this page

Continued use of the platform after an update indicates that you have accepted the revised policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week support in Bengali
• Website: osbet.cam
• Support Hours: Around the clock, following Bangladesh Standard Time (BST, UTC+6)

We take all privacy-related complaints seriously and work to resolve them promptly.